Event schedule

TRMarketplace > Event schedule

For more information about speaking in the webinar programme, please contact [email protected]

NB. All webinar times are UK time (British Summer Time).

A comprehensive five-day knowledge and insights programme

  • Day 1 Mon - 28 Sept
  • Day 2 Tue - 29 Sept
  • Day 3 Wed - 30 Sept
  • Day 4 Thur - 1 Oct
  • Day 5 Fri - 2 Oct
9:00 am
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10:30 am
TRBusiness

Welcome Keynote session: Embracing and leading through change

Kindly sponsored by
 
TRBusiness, together with a panel of senior industry executives and thought-leaders, will set the scene for the dynamic business week ahead in this introductory webinar. The keynote session will offer inspiring ideas to help the industry overcome the new challenges it faces and offer realistic perspectives on how to lead a workforce through an unprecedented period of uncertainty.
  Under the theme "Embracing and leading through change", the guest speakers will discuss changing consumer behaviour, the irreversible new global travel retail landscape and the evolution which businesses across the sector will need to embrace in order to adapt and survive, both through and after the global pandemic.
 
Speakers:
Ramesh Cidambi, Chief Operating Officer, Dubai Duty Free
Tanja Dik, Director of Consumer Products & Services, Amsterdam Airport Schiphol
Simon Kemp, Founder & CEO, Kepios / DataReportal
 
   
11:00 am
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12:30 pm
Mark Taylor

Strategies for the new normal Part 1

Fifty Shades of Shopping: 
Global behavioural change and commercial strategy expert Mark Taylor will deliver a thought-provoking analysis of some of the major challenges facing the industry today and how companies and individuals can address these to get ahead.  He will address some of the underlying problems with duty free retailing, provide his thoughts on why manufacturers and retailers are eroding value in each others businesses and share his strategies for developing a retailing environment that can double profit for all stakeholders.

 
With Mark Taylor, Founder & CEO, Taylored Development.
1:00 pm
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2:30 pm
m1nd-set and IIR

Perfumes category insights webinar

How will perfume shoppers behave in the duty free shops when travelling again ? How should product testing be recreated in the post-pandemic retail context when touch, taste, smell will need to respect social distancing new hygiene regulations? Find out the pre and post-Covid attitudes to this category from m1nd-set's exclusive research.
 
Speakers:
Derek Hughes, Founder, Owner & CEO, Institute of International Retail (iir)
Anna Marchesini, Project and Business Development Manager, m1nd-set
Tom Moroney, General Manager, The Retail Academy
Caroline South, Founder & CEO, Caroline South & Associates
 
Kindly sponsored by
3:00 pm
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4.30pm
m1nd-set and other expert panellists

Digital and data digest

There has been a seismic shift to online spending and considerable growth in e-commerce and online marketing  since global lockdowns due to the Coronavirus. Brands, retailers and airports have recognised the need to revolutionise their digital marketing and retailing strategies but still more can and must be done for travel retail to remain relevant in the post-pandemic environment. This session will share best practice initiatives and identify new digital opportunities for the industry.
 
Speakers:
Anson Bailey, Head of Consumer & Retail, ASPAC / Head of Technology, KPMG
Melvin Broekaart, Managing Partner, AirCommerce Group
Richard Hill, Business Development and Partnerships Director, MAGO
David Parry, Managing Director: Digital & AI Joint Venture - Gate Group & Black Swan
Clara Susset, Travel Retail Research Director, m1nd-set
 
Kindly sponsored by
5:00 pm
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6:30 pm
m1nd-set and IIR

Make-up category insights webinar

How will customers interact with staff in the duty free shops when shopping for make-up in the post-covid context? m1nd-set reveals pre and post-Covid attitudes to this category exclusively during the TRMarketplace webinars while IIR will make recommendations on how brand ambassadors and sales associates need to engage with shoppers browsing this category.
 
Speakers:
Derek Hughes, Founder, Owner & CEO, Institute of International Retail (iir)
Anna Marchesini, Project and Business Development Manager, m1nd-set
Tom Moroney, General Manager, The Retail Academy
Caroline South, Founder & CEO, Caroline South & Associates
 
Kindly sponsored by
9:00 am
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10:30 am
m1nd-set and IIR

Tobacco category insights webinar

Kindly sponsored by     
One of the key footfall drivers into the stores before the global pandemic, tobacco, has seen a surge in sales globally during the pandemic. How will the trend evolve in travel retail when flights resume ? Will duty free tobacco purchasers be reticent to enter the stores when travelling internationally again? m1nd-set reveals pre and post-Covid attitudes to this category exclusively during the TRMarketplace webinars.
 
Speakers:
Thomas Gryson, Export Manager & Travel Retail Coordinator, J. Cortès & Oliva Cigars
Derek Hughes, Founder, Owner & CEO, Institute of International Retail (iir)
Clara Susset, Travel Retail Research Director, m1nd-set
 
11:00 am
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12:30 pm
TRBusiness and m1nd-set

2020 Travel Retail Awards Ceremony

Awards beyond borders
The 2020 Travel Retail Awards ceremony will be like no other, reaching new horizons thanks to its new digital format.
(more…)
1:00 pm
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2:30 pm
m1nd-set and IIR

Alcohol category insights webinar

Kindly sponsored by  
 
Product tasting and testing pre-purchase is an important purchase driver for this core category in duty free. How will behaviour change in the post-Covid travel retail environment ? Will shoppers still be willing to engage with brand ambassadors and experience the product as before? Find out the pre and post-Covid attitudes to this category from m1nd-set's exclusive research. IIR will address the challenges for staff interaction in this core category.
 
Speakers:
Rajiv Bhatia, Business Development Advisor, Peuch & Besse
Ed Stening, Global Head Of Marketing, Beam Suntory
Derek Hughes, Founder, Owner & CEO, Institute of International Retail (iir)
Clara Susset, Travel Retail Research Director, m1nd-set
 
3:00 pm
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4:30 pm
m1nd-set and other expert panellists

Travel Retail 2.0: redefining the industry in the post-pandemic context

Kindly sponsored by    This session will discuss how the industry will need to evolve to adapt and survive in the post-Covid world, including a greater focus on digital retail and communications, greater data-sharing, evolution of the partnership business models among other ideas.  
  Speakers:
Simon Black, Executive Managing Director - Travel Retail, Harper Dennis Hobbs
Keith Hunter, Partner, Hunter Palmer Global Retail Solutions
Andrew Machin, Head of Retail, BlueDog Productions
Jan Pasold, Managing Director Global Travel Retail, Ritter Sport
Moyra Race, Moyra Race Consultancy
Clara Susset, Travel Retail Research Director, m1nd-set
 
5:00 pm
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6:30 pm
m1nd-set and IIR

Skincare category insights webinar

As household incomes take a hit across the globe due to the Covid pandemic, the appetite for premium and luxury goods will also be impacted. Will Skincare purchases in travel retail be impacted? Find out post-Covid attitudes to this category from m1nd-set's exclusive research and how staff need to engage with customers from IIR.
 
Speakers:
Derek Hughes, Founder, Owner & CEO, Institute of International Retail (iir)
Tom Moroney, General Manager, The Retail Academy
Caroline South, Founder & CEO, Caroline South & Associates
Anna Marchesini, Project and Business Development Manager, m1nd-set
 
Kindly sponsored by
9:00 am
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10:30 am
m1nd-set and IIR

China and Korea webinar

Two of the world's leading markets for duty free sales come under the spotlight in this market specific session on China and Korea. With experts from both markets, this webinar will focus on how the business has been affected, the challenges still facing the stakeholders and the opportunities as new business models emerge from the crisis.
 
Speakers:
Anson Bailey, Head of Consumer and Retail, ASPAC / Head of Technology
Addison Chan, Account Director, TLM China
Eudes Fabre, CEO, North Asia, Lagardère Travel Retail
Anna Marchesini, Project and Business Development Manager, m1nd-set
Stephen Peng, Senior Partner, Jincheng Tongda & Neal Law Firm
Ahn Sang, Managing Director, Centre for Duty Free
 
Kindly sponsored by
11:00 am
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12:30 pm
Mark Taylor

Strategies for the new normal Part 2

Negotiating value in a post Covid world (unless you want to become extinct like the other dinosaurs).   
In part 2 of this strategic analysis of the travel retail industry, global behavioural change expert Mark Taylor addresses some of the more operational aspects of how to succeed in the post-Covid travel retail environment. In this session, Mark will share his strategies for: - dodging the dirty tricks, bad behaviour and outdated processes that rob you of profit;- how to realise greater values for all;- and what will deliver your business an unfair competitive advantage.
With Mark Taylor, Founder & CEO, Taylored Development.

 
Kindly sponsored by
1:00 pm
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2:30 pm
m1nd-set and IIR

Confectionery category insights webinar

Kindly sponsored by and The confectionery webinar will reveal both shopper insights and shop floor experience on how the industry can prepare for the post-pandemic recovery, focusing on what the ‘new normal’ will involve in terms of travel retail offers and brand engagement, tailored to the needs of travellers. How should staff engage with customers in the duty free shops to market the confectionery offer? What will confectionery tasting look like in post-Covid travel retail? How should brands adapt pricing and promotions strategies to remain appealing to consumers?  Find out from m1nd-set and IIR and the panellists.
 
Speakers:
Irina Tarabanko, Category Marketing Manager, Mondelez World Travel Retail
Derek Hughes, Founder, Owner & CEO, Institute of International Retail (iir)
Clara Susset, Travel Retail Research Director, m1nd-set
 
3:00 pm
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4:00 pm
m1nd-set and other expert panellists

Cruise & Ferry Retail Webinar

When will travellers be willing to take to the seas once again following the global pandemix? How will they behave in the shops on board? The Cruise and Ferry webinar will reveal consumers' expectations on future maritime travel intentions and their planned shopping behaviour when next on a Cruise or Ferry. The panel will also reveal how key stakeholders have been weathering the storm over recent months and plans to resume operations.
 
Speakers:
Lisa Bauer, President and CEO, Starboard Cruise Services
Nadine Heubel, CEO, Heinemann Americas
James Prescott, Managing Director, Harding Retail
Clara Susset, Travel Retail Research Director, m1nd-set
Frank Weber, Senior Vice President Hotel Operations, Virgin Voyages
 
Kindly sponsored by and 
5:00 pm
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6:30 pm
m1nd-set and IIR

Fashion, Accessories & Sunglasses category insights webinar

While high street fashion retail has taken a significant hit during the Covid19 pandemic, online retailers have seen a tidal wave of new customers. Will travel retail be impacted when travellers take to the skies once again? Find out how consumers plan to shop for fashion, accessories and sunglasses and how staff can engage more with browsers of this category to make the sale.
 
Speakers:
Camila Estrada, Project Manager, m1nd-set
Derek Hughes, Founder, Owner & CEO, Institute of International Retail (iir)
Hannes Koch, Consultant, Fraas - The Scarf Company
Moyra Race, Moyra Race Consulting
Kindly sponsored by
9:00 am
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10:30 am
m1nd-set and other expert panellists

Electronics category insights webinar

Who are the main shoppers of this category pre-Covid and how will they behave in post-Covid travel retail when flights resume? Will they browse the airport shops or social distance and shop online from their laptop in the departure lounge? m1nd-set reveals pre and post-Covid attitudes to this category exclusively during the TRMarketplace webinars.
 
Speakers:
Derek Hughes, Founder, Owner & CEO, Institute of International Retail (iir)
Hoj Parmer, CEO, Nuwave Channel Partners
Anna Marchesini, Project and Business Development Manager, m1nd-set

 
Kindly sponsored by
1:00 pm
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2:30 pm
m1nd-set and IIR

Inflight category insights webinar and workshop

How should the industry adapt the inflight business model in the wake of the global pandemic and changing traveller behaviour and shopping intentions? The Inflight webinar will share insights from global consumers on their concerns about the inflight experience when travelling again internationally and how airlines and inflight operators are preparing for the new normal.  
  Speakers:
Alex Anson, COO, 3Sixty Duty Free
Åsa Råd Vaher, Director Digital and Marketing, Gateretail
Aoife Greene, Deputy Director Ancillary - Head of Retail, Ryanair
Kelly O'Reilly, Global Account Director, Gategroup
Vimal Rai, Founder & Managing Director, TRACE Consulting
Laurent Safar, CEO, Adaptive
Anna Marchesini, Project and Business Development Manager, m1nd-set
  Kindly sponsored by
3:00 pm
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4:30 pm
m1nd-set TRBusiness and other expert panellists

Travel Retail Sustainability Forum Webinar

In partnership with   

How sustainable business practices will evolve in the post-pandemic world.

The Sustainability session will share some of the initiatives (pre and post Covid) among industry stakeholders on their environmental investments, whether for the reduction or elimination of single-use plastics or other initiatives. The speakers will share consumer insights on sustainable and purpose-driven shopping behaviour in the post-Covid context, as well as discuss consumer-facing sustainable practices and internal company initiatives to reduce the overall carbon footprint.


 
Speakers:
Simon Best, Senior Vice President, Innovation And New Business, Duty Free Innovation
Duncan Craig, Global Project Director, Concourse Display Management
Ambroise Fondeur, Chief Business Officer, Lagardère Travel Retail
Maud Geerbex, Corporate Affairs Director, Mars Wrigley International Travel Retail
Rachel Hawes, Head of Marketing - Global Travel Retail, Distell
James Prescott, Managing Director, Harding Retail
Clara Susset, Travel Retail Research Director, m1nd-set
     
5:00 pm
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6:30 pm
m1nd-set and IIR

Jewellery and Watches category insights webinar

Kindly sponsored by   As other luxury categories, sales of Jewellery and Watches have been severely impacted owing to the global pandemic. Will the travel retail environment be as alluring as before the lockdown ? Find out the pre and post-Covid attitudes to this category from m1nd-set's exclusive research and what recommendations IIR have for sales associates to help trigger the high-end purchase.
 
Speakers:
Anna Marchesini, Project and Business Development Manager, m1nd-set
Moyra Race, Moyra Race Consulting
Rob Robertaccio, Vice President of Global and Travel Retail Sales, E Gluck Corporation
Derek Hughes, Founder, Owner & CEO, Institute of International Retail (iir)
1:00 pm
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2:30 pm
m1nd-set and IWSR

1nSpirit Webinar and Workshop

In this exclusive wines and spirits webinar, m1nd-set and the IWSR will unveil their new and unique data product for the travel retail industry. 1nSpirit - The Wine & Spirits Travel Retail Data Hub, brings together the expertise of both companies. The initiative has been launched in response to a huge and ever increasing demand for information on how Covid-19 continues to impact the business.
 
Speakers:
Thorsten Hartmann, Head of Custom Analytics, The IWSR
Peter Mohn, CEO & Owner, m1nd-set
In partnership with: